Shipping Policy

Thank you for shopping with Fizzy & Suds! 🫧

We ship Australia-wide and internationally via Australia Post.

Dispatch

We aim to dispatch all orders within 2–3 business days of purchase, excluding weekends and public holidays.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your parcel’s journey.

Please note that orders containing pre-order items will be dispatched once all items within the order are available, unless otherwise stated on the product listing.

Australian Shipping

All Australian orders are shipped via Australia Post and include tracking.

Shipping options and applicable rates will be displayed at checkout based on the contents and weight of your order.

Where available, customers can select between Standard and Express shipping options.

International Shipping

We ship worldwide via Australia Post to destinations serviced by their international network.

International shipping rates are weight-based and vary depending on the destination and total weight of your order.

Your available shipping option and final shipping cost will be calculated and displayed at checkout before payment.

All international parcels include tracking where available through the selected Australia Post service.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or other local charges when they arrive in the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient.

Fizzy & Suds does not control these charges and cannot predict the amount that may be payable.

We recommend checking your local customs requirements before placing an international order.

Delivery Times

Delivery times vary depending on your location and the shipping service selected at checkout.

Australian orders are generally delivered within Australia Post’s standard delivery timeframes once dispatched.

International delivery times vary depending on the destination, local postal service and customs processing.

Please note that all delivery timeframes are estimates only and may be affected by peak periods, public holidays, weather events, customs delays or postal network disruptions.

Tracking

Tracking details will be emailed to the address provided at checkout once your order has been dispatched.

Please allow a short period after receiving your dispatch confirmation for tracking information to update within the Australia Post system.

Delayed or Lost Parcels

Once your parcel has been handed over to Australia Post, delivery and transit times are outside of our direct control.

If your parcel appears significantly delayed or has not arrived within a reasonable timeframe, please contact us at hello@tilt-media.com and we’ll do our best to assist with tracking or lodging an enquiry with Australia Post.

Incorrect or Incomplete Addresses

Please carefully check your delivery address before completing your order.

Fizzy & Suds cannot accept responsibility for parcels delivered to an incorrect address supplied at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@tilt-media.com. If your order has not yet been dispatched, we’ll do our best to update the address for you.

If a parcel is returned to us due to an incorrect or incomplete address, additional postage charges may apply for the order to be resent.

Returned International Parcels

If an international parcel is returned to us due to an incorrect address, failed delivery, refusal to pay applicable customs charges or failure to collect the parcel, any additional shipping costs required to resend the order will be the responsibility of the customer.